Discussion:
Soundfield MkV repair in Australia
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niven stines
2017-10-03 05:57:40 UTC
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Hi Folks,
Does anyone on the list know where I can get a Soundfield MkV repaired in
Aus ?
I have very low output from all capsules.
Also if I end up having to repair it myself, is it still possible to buy
spare parts ? ( not my preferred option )
I tried to contact Soundfield earlier in the year and didn't receive a
response.
I know Rohode own the company and are manufacturing the Soundfield Video
mic here, but I believe the legacy products are still made in the U.K.
Regardless, they weren't communicative when I last tried.
Any advice gratefully received !

Cheers
Niven
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John Merchant
2017-10-03 17:31:47 UTC
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Hi Niven,

please call Røde LLC's office in California: +1 562-364-7400. Ask to speak with Saul or Richard in support who can help with your issue.

Røde are working with Richard at Soundfield in the UK to expedite repairs for legacy hardware. As their headquarters are in Silverwater, they may know of people in AU who can help as well.

Hope this is helpful,
John Merchant
________________________________________
From: Sursound <sursound-***@music.vt.edu> on behalf of niven stines <***@gmail.com>
Sent: Tuesday, October 3, 2017 12:57 AM
To: ***@music.vt.edu
Subject: [Sursound] Soundfield MkV repair in Australia

Hi Folks,
Does anyone on the list know where I can get a Soundfield MkV repaired in
Aus ?
I have very low output from all capsules.
Also if I end up having to repair it myself, is it still possible to buy
spare parts ? ( not my preferred option )
I tried to contact Soundfield earlier in the year and didn't receive a
response.
I know Rohode own the company and are manufacturing the Soundfield Video
mic here, but I believe the legacy products are still made in the U.K.
Regardless, they weren't communicative when I last tried.
Any advice gratefully received !

Cheers
Niven
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Bob Burton
2017-10-03 23:42:37 UTC
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We are in California, and Rode had us send the mic to them, and they sent
it to the UK and took care of all the import/export paperwork.
Post by John Merchant
Hi Niven,
please call Røde LLC's office in California: +1 562-364-7400. Ask to
speak with Saul or Richard in support who can help with your issue.
Røde are working with Richard at Soundfield in the UK to expedite repairs
for legacy hardware. As their headquarters are in Silverwater, they may
know of people in AU who can help as well.
Hope this is helpful,
John Merchant
________________________________________
Sent: Tuesday, October 3, 2017 12:57 AM
Subject: [Sursound] Soundfield MkV repair in Australia
Hi Folks,
Does anyone on the list know where I can get a Soundfield MkV repaired in
Aus ?
I have very low output from all capsules.
Also if I end up having to repair it myself, is it still possible to buy
spare parts ? ( not my preferred option )
I tried to contact Soundfield earlier in the year and didn't receive a
response.
I know Rohode own the company and are manufacturing the Soundfield Video
mic here, but I believe the legacy products are still made in the U.K.
Regardless, they weren't communicative when I last tried.
Any advice gratefully received !
Cheers
Niven
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--
Bob
--
Audio Rents, Inc.
4209 W. Vanowen Place
Burbank, CA 91505
323-874-1000
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niven stines
2017-10-06 02:16:49 UTC
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Hi All
Many thanks for all the helpful responses !
I’ll be onto this next week, leaving no stone unturned. Plenty of avenues
to explore now, thanks again.

Cheers
Niven
Post by Bob Burton
We are in California, and Rode had us send the mic to them, and they sent
it to the UK and took care of all the import/export paperwork.
Post by John Merchant
Hi Niven,
please call Røde LLC's office in California: +1 562-364-7400. Ask to
speak with Saul or Richard in support who can help with your issue.
Røde are working with Richard at Soundfield in the UK to expedite repairs
for legacy hardware. As their headquarters are in Silverwater, they may
know of people in AU who can help as well.
Hope this is helpful,
John Merchant
________________________________________
stines <
Post by John Merchant
Sent: Tuesday, October 3, 2017 12:57 AM
Subject: [Sursound] Soundfield MkV repair in Australia
Hi Folks,
Does anyone on the list know where I can get a Soundfield MkV repaired in
Aus ?
I have very low output from all capsules.
Also if I end up having to repair it myself, is it still possible to buy
spare parts ? ( not my preferred option )
I tried to contact Soundfield earlier in the year and didn't receive a
response.
I know Rohode own the company and are manufacturing the Soundfield Video
mic here, but I believe the legacy products are still made in the U.K.
Regardless, they weren't communicative when I last tried.
Any advice gratefully received !
Cheers
Niven
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--
Bob
--
Audio Rents, Inc.
4209 W. Vanowen Place
Burbank, CA 91505
323-874-1000
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